I'd have gladly helped arrange a suite for you. What run around did they give you about that?
They basically told us at various times that there was a suite available, but it was, like, $500 (I presume this was the presidental suite), that there really wasn't anything available, that there was a room available but for Saturday after 3pm only, etc. etc. etc. I honestly felt at times like they had no idea what the rooms were like or how they were sorted in their own hotel -- however, I do also know for a fact that most of the time we ended up talking to folks in a call center somwhere and not people in Manchester themselves.
In the end, we thought we had booked two rooms (a king and a room w/two double beds) that had an adjoining door, and had confirmed that a couple of times, but then when we arrived we were scattered all over the hotel. Using our room ended up working fine, if a bit cramped, but my main problem was the dealing with the Radisson people was always such a frustrating experience.
I did have a long talk with the manager-on-duty (Natalia) today before we left, after they refused to honor my request for a delayed check out time, despite my being a Gold Points member. I think I pretty well explained to her the problems we had (including the mouse) and she has my name and contact info.
FYI, also, ours was not the only mouse sighted this weekend ... I know of at least one other person who saw one running around in the lobby near the elevators and another one down by the parking garage. They ought to check into that, they have something of a problem.
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timeasmymeasure
no subject
Date: 2006-01-30 04:47 am (UTC)They basically told us at various times that there was a suite available, but it was, like, $500 (I presume this was the presidental suite), that there really wasn't anything available, that there was a room available but for Saturday after 3pm only, etc. etc. etc. I honestly felt at times like they had no idea what the rooms were like or how they were sorted in their own hotel -- however, I do also know for a fact that most of the time we ended up talking to folks in a call center somwhere and not people in Manchester themselves.
In the end, we thought we had booked two rooms (a king and a room w/two double beds) that had an adjoining door, and had confirmed that a couple of times, but then when we arrived we were scattered all over the hotel. Using our room ended up working fine, if a bit cramped, but my main problem was the dealing with the Radisson people was always such a frustrating experience.
I did have a long talk with the manager-on-duty (Natalia) today before we left, after they refused to honor my request for a delayed check out time, despite my being a Gold Points member. I think I pretty well explained to her the problems we had (including the mouse) and she has my name and contact info.
FYI, also, ours was not the only mouse sighted this weekend ... I know of at least one other person who saw one running around in the lobby near the elevators and another one down by the parking garage. They ought to check into that, they have something of a problem.